Electrical Site Installation Contract

Performance Questionnaire

Within the Cema Group of companies we pride ourselves on providing the highest level of customer service possible to all our clients.

In order to assist us maintain our existing high standards we would be grateful if you could complete this short questionnaire.

Contract Details

Cema Group Company:

Reference Contract:

Your Details

Completed by:

Company:

Email Address:

Phone Number (no spaces):

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Did we display and encourage a positive environmental approach?

 1    2    3    4    5    6

Did we provide a safe working Environment?

 1    2    3    4    5    6

Did we operate an effective RAMS system?

 1    2    3    4    5    6

Implementation of safety practices (PPE, toolbox talks, etc)?

 1    2    3    4    5    6

Were you kept aware of where we were on programme?

 1    2    3    4    5    6

Appropriateness and effectiveness of communications
(including start of shift briefings)

 1    2    3    4    5    6

How satisfied are you with the responses to queries and clarifications?

 1    2    3    4    5    6

Was the quality of information provided adequate (programme, subcontract documentation, Health & Safety requirements, etc)?

 1    2    3    4    5    6

How satisfied were you with the quality of the drawings submitted?

 1    2    3    4    5    6

Use the scale below please state how happy you were with the services provided by our company regarding the following:

Was the support of our Project Management effective?

 1    2    3    4    5    6

Was the relationship open and honest?

 1    2    3    4    5    6

Was there a proactive approach to problem solving?

 1    2    3    4    5    6

Was our Site Management/Supervisor competent and effective?

 1    2    3    4    5    6

Did we give adequate notice of need to rectify quality issues (Remedial, NCR, Snagging) and give you access to complete?

 1    2    3    4    5    6

How to you rate the overall attitude of CEMA employees?

 1    2    3    4    5    6

How good was CEMA at providing innovations and additional value?

 1    2    3    4    5    6

Were you happy with the overall standard of our installation?

 1    2    3    4    5    6

Please provide any additional comments which you think would assist us to improve our service.

Additional Comments: